Our return policy is established do you our customer can shop with complete confidence on all items Engineered Lifestyles has to offer.
All secure online retail store purchases conducted through Engineered Lifestyles are completed through NHT Global. This ensures you, the customer is receiving what you want directly from NHT Global. Payment and shipping are handled by NHT Global. As such, our return policy starts with all returns to be processed directly through NHT Global.
NHT Global offers a 30 (thirty) day, 100% (one-hundred percent) unconditional money-back guarantee on products sold to all retail customers. Every NHT Global distributor is bound by his/her Agreement and the Policies and Procedures to honour this guarantee. Prior to the completion of any retail sale, a distributor must make a verbal disclosure of the right to the unconditional guarantee. If a retail customer is dissatisfied with any NHT Global product for any reasons, then he or she may return the unused portion of the product to the distributor from whom it was originally purchased within 30 (thirty) days for either a replacement, exchange for another product or a full refund of the purchase price of the product.
In a condition which the customer purchases the product directly through NHT Global (as in through Engineered Lifestyles’ Online Store), a receipt will be emailed to the customer upon completion of the sale. This receipt will contain the order number as well as information on how to contact NHT Global should there be a problem with the product. Engineered Lifestyles can also be contacted through our Contact Us section and we will be glad to help resolve the issue.
NHT Global will replace the returned product to the customer providing the following steps and conditions are met:
- The NHT Global Support Department is notified of a pending retail customer return.
- The product is returned to NHT Global as instructed by the Support Department by the distributor through whom it was originally purchased.
- The product is received by NHT Global within fifteen (15) days from the return date to the distributor.
- The return is accompanied by a signed statement from the retail customer identifying the reason for the return and including:
- A dated copy of the original retail sales receipt
- The product as received from the retail customer
- The name, address and telephone number of the retail customer
Proper shipping carton(s) and packing material are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. NHT Global will pay the cost of the shipping replacement product(s) to the customer.
NHT Global will not refund, to any distributor, the purchase price of any retail customer returns and no replacement products will be released if the conditions of the above rules are not met. Requests for replacement or exchanges of product returns from retail sales must be clearly written with complete details (name, address, telephone number, email address, if available, and any other information that would allow NHT Global to verify the sale and subsequent return). Unverifiable retail sales cannot be replaced or exchanged. Falsified information could lead to further investigation.
Before any product may be returned to NHT Global, whether it is a shipping error, retail customer return, damaged products, quality control or resignation, the distributor must contact the NHT Global Support Department either by fax, postal delivery or email to obtain a Retail Merchandise Authorization Number. Any package received without such identification clearly visible on the package exterior will be refused.
NHT Global will replace, within thirty (30) days of purchase any product found to be defective (other than products damaged during or after shipping). We, therefore, encourage customers to inspect their packages upon receipt. Requests beyond the allowance period will be denied. No product should be returned to NHT Global prior to the approval to do so from the Support Department whether through telephone, fax or email request. In order to assure that the replacement product will be issued, strict compliance with the following procedure is required:
- A written replacement must be submitted stating the reason for the request and accompanied by verification of payment and copy of the Product Order form and packing slip.
- Upon notification NHT Global will instruct the distributor where to ship the product and will issue an RMA (Return Authorization Number), which must be clearly written on the exterior of the returned package. Upon receipt and verification, NHT Global will ship out the replacement product(s).